Privacy notice.

1. Identity and address of the data controller

Samaika, based in San Pedro Garza García, Nuevo León, Mexico, is responsible for processing your personal data under the Federal Law on the Protection of Personal Data Held by Private Parties (the “Law”) and other applicable regulations.

For anything related to your personal data, you can contact us at ventas@jamaicasamaika.com or call (81) 1045 3076.

2. Personal data we process

We collect your data when you give it to us directly by shopping at jamaicasamaika.com, creating an account, requesting an invoice or contacting us. We process:

• Identification and contact: first and last name, company name (optional), phone and email.
• Delivery and billing address: street and number, neighborhood, municipality or city, state and postal code.
• Account data: username, email and password (stored encrypted; nobody at Samaika can see it).
• Order data: products, amounts, purchase history, shipping method and any notes you write.
• Tax data, only if you request an invoice: RFC, name or business name, tax regime, tax postal code and CFDI use.
• Technical data: IP address, browser type and the cookies needed for the cart and your account to work (see section 9).

Payment data: Samaika never receives or stores your full card details. Card and OXXO payments are processed by Stripe, and PayPal payments by PayPal, under their own privacy notices. If you choose to save a card for future purchases, Stripe keeps it securely and we only see reference data (for example, the brand and last four digits).

We do not process sensitive personal data. Our store is not aimed at minors; if you are under 18, please shop with the permission of a parent or guardian.

3. Purposes of processing

Primary purposes, necessary for your relationship with us:

1. Processing, charging, preparing and delivering your orders, or arranging pickup.
2. Contacting you about your order status, shipping or any clarification.
3. Creating and managing your customer account, if you choose to have one.
4. Handling questions, complaints, exchanges, returns and claims.
5. Issuing the tax invoices (CFDI) you request.
6. Meeting legal and tax obligations and requests from competent authorities.
7. Protecting the security of the store and preventing fraud.

Secondary purposes, which are not needed for your purchase but help us serve you better:

1. Sending you promotions, product news and recipes.
2. Inviting you to satisfaction surveys and asking your opinion about our products.

If you don't want your data used for these secondary purposes, you can tell us at any time (section 4). Saying no will not affect your purchases or the service you receive.

4. How to opt out of secondary purposes

Write to us at ventas@jamaicasamaika.com with the subject “No deseo recibir publicidad” (I don’t want advertising) and include the email or phone you used for your purchase. You can also use the unsubscribe link in any promotional email we send. We will handle your request free of charge.

5. Who we share your data with

To fulfill the primary purposes, we share only the strictly necessary data with providers that act on our behalf and under our instructions (processors), who are required to protect it:

• Payment processors: Stripe (cards and OXXO) and PayPal, to charge for your orders.
• Couriers and shipping platforms (such as Skydropx), to create shipping labels and deliver your orders: name, address and phone.
• Technology providers, such as website hosting and the email service we use to send your confirmations.
• Authorized certification provider (PAC), to certify the invoices you request.

Some of these providers may process information on servers outside Mexico (for example, in the United States), with equivalent security measures.

We may also transfer your data to competent authorities when required by law or court order, in which case the Law does not require your consent. We do not sell, rent or share your data with third parties for advertising.

6. ARCO rights

You have the right to Access your personal data and know how we process it; to Rectify it if it is inaccurate or incomplete; to Cancel it when you believe it is not needed for any of the stated purposes; and to Object to its processing for specific purposes.

To exercise these rights, send your request to ventas@jamaicasamaika.com including:

1. Your full name and an email or address where we can reply.
2. A copy of your official ID or, if you act on someone else's behalf, the document proving it and both people's IDs.
3. A clear description of the right you want to exercise and the data involved.
4. Any document that helps us find your data (for example, your order number) and, for a rectification, the document that supports the change.

We will reply within 20 business days of receiving your complete request and, if it is approved, carry it out within the following 15 business days. If your request is incomplete, we may ask for the missing information within 5 business days of receiving it. Exercising these rights is free; only justified shipping or document-copy costs may be charged.

If you have a store account, you can also view and correct your data directly in My account.

7. Withdrawing your consent

You can withdraw the consent you gave us to process your data at any time, following the same procedure as in section 6. Please note that we may not always be able to act on it immediately, since a legal obligation (for example, tax rules) may require us to keep certain data, and withdrawing consent for primary purposes may prevent us from completing an order in progress.

8. How to limit the use or disclosure of your data

In addition to the options above, you can ask to be added to our internal list of people who do not want promotional messages by writing to ventas@jamaicasamaika.com. You can also register your phone number in the Public Registry to Avoid Advertising (REPEP) of the Federal Consumer Protection Agency (Profeco).

9. Use of cookies

Our site uses cookies, small files stored in your browser, only so that it works:

• Cart and shopping session (WooCommerce): remember the products in your cart and your shipping address while you shop.
• Sign-in: keep you signed in if you choose to log in.
• Payment and fraud prevention: Stripe and PayPal may use their own cookies during payment.

We currently do not use advertising or third-party tracking cookies. You can delete or block cookies in your browser settings; if you do, the cart and sign-in may not work properly.

10. Retention and security

We keep your data only as long as needed for the purposes described and to meet our legal obligations; for example, transaction and invoice records are kept for the period required by tax law. After that, we securely delete or anonymize them.

We apply administrative, technical and physical security measures to protect your data against damage, loss, alteration, destruction, or unauthorized use, access or processing.

11. Changes to this notice

This notice may change due to legal updates or changes in our services or privacy practices. Any change will be published on this same page, jamaicasamaika.com/en/aviso-de-privacidad, showing the date of the last update.

12. Authority

If you believe your right to personal data protection has been violated, you can go to the competent authority, currently the Secretaría Anticorrupción y Buen Gobierno (Ministry of Anti-Corruption and Good Governance).